PLEASE READ THESE TERMS & CONDITIONS CAREFULLY BEFORE USING THE SITE. BY YOUR USE OF THE WEBSITE, YOU AGREE TO THESE TERMS & CONDITIONS
Terms & Conditions
Terms & Conditions
ACCOUNTS AND ORDERS
In order to make purchases or use some of the services or features on the Website you will be required to create an account or otherwise provide information about yourself that is true, accurate, current and complete in all respects including your name, address, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct.
In order to make purchases on the Website you will also need to have been issued a valid credit/debit card by a bank acceptable to us and have authorized us to process a charge or charges on your credit/debit card in the amount of the total purchase price of the products you purchase. We reserve the right to restrict multiple quantities of a products from being shipped to one customer or postal address.
When placing an order through our Website, you must follow the instructions on the Website as to how to place your order and for making changes to your order before you submit it to us through the Website. All orders are subject to acceptance and availability and any products in your online shopping bag are not reserved any may be purchased by other customers until your order is complete and accepted by us.
When you submit an order to us through the Website you agree to do so expressly subject to these Website Terms of Use and our Return and Exchange Policy current at the date you submit your order. You are responsible for reviewing the Website Terms of Use and Return and Exchange Policy every time you submit an order.
PRICING AND LIMITATION ON SCOPE OF CONTENT
The Website contains information and promotional programs. The products described in this Website contain market specific specifications and are offered for sale in that particular market. The promotional programs if any described in this site are available only in the markets where they are conducted as specifically referred to within the description of the program.
The price information contained in or provided through the Website is for information purposes only and does not constitute any offer to sell the products concerned. Prices and availability are subject to change without prior notice. For certain distributor’s products, the actual prices and terms and conditions of sale will be determined by the authorized distributor of the Products concerned. Promotional products & prices are subject to terms & conditions, and valid till stocks last or till the promotion dates.
CONTRACT TERMS AND PAYMENT
We strive to ensure the accuracy of the product and pricing information within the website, however there may be pricing or typographical errors. In such an event where a product is listed at an incorrect price or with incorrect information, Manav General Trading LLC has the right, at our sole discretion, to refuse or cancel any orders placed for that product up until dispatch for any reason. You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. In the event that a non-delivery occurs on account of wrong name or address or any other wrong information entered by you, the extra cost incurred for redelivery shall be claimed from you.
By making an offer to purchase products, you expressly authorize us, when deemed necessary, to perform credit checks and transmit or obtain your credit card information to or from third parties to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions. Payment for products can be made via the payment methods specified on the Website from time to time.
All transactions are conducted in the local currency of the market where products are sold. When using a credit card supplied by banks other than those in that local market, the amount on the credit card (or debit card) bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited and you agree that we shall have no liability for such price fluctuations or charges.
PROHIBITED CONDUCT
You are prohibited from posting or transmitting to or from the Website any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree (i) not to use the Website to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; (ii) not to interfere or disrupt the Website or any networks connected to the Website; (iii) not to use any device, software or routine or attempt to interfere with the proper functioning of the Website or any transactions being offered at the Website; (iv) not to use the Website to collect or export personal information, including, without limitation, financial information, about other participants at the Website; (v) not to use the services, products associated with the Website for illegal purposes, and (vi) to comply with all regulations, policies and procedures or networks connected to the Website.
VAT TERMS
Effective 1 Jan, 2018, the UAE Government has introduced Value Added Tax (VAT) at a standard rate of 5%. Manav General Trading LLC complies with this mandate and VAT is applicable to most goods and services. All prices and services on the website are inclusive of VAT. For all orders, customers are provided with tax invoices. Customers can also request for their tax invoice by calling Customer Support. For more information on the VAT regulation, you can visit the UAE Government Federal Tax Authority website: https://www.tax.gov.ae
RETURNS & REFUNDS POLICY
RETURNS & REFUNDS POLICY
We have an easy & hassle-free 7-day returns policy. However, the following products & services are non-refundable and non-exchangeable:
- Special order(s) or customized items
- Damaged or used items, which are no longer in a sellable condition
- Items by reason of their nature (bedding); perishable goods (food, drinks, plants, magazines) and personal hygiene products (shavers, toothbrush etc.)
- In addition, there may be some Electronics & Large appliances delivered through our vendor partners, that may not be covered under the return & exchange policy or may have an additional restocking fee applicable.